Downloads

Downloads & Recent Purchases

This Help Page will contain instructions and information about downloading your past purchase content from Biblesoft along with common instruction that can help with getting your program to run.

Technical Specifications

Please know we only have programs that will run on Windows 7, 8, 8.1 and 10. If you are using a Mac program, then you can install one of these systems onto your Mac using Boot Camp; for more information, go to https://support.apple.com/boot-camp.

About Downloads from Your Biblesoft Account:

• Downloads are made available through Customer Service and Technical Support. You will need to contact them using our contact form at http://biblesoft.com/contact.php.
• Downloads are only available for One Touch main programs and Titles. We DO NOT have downloads for PC Study Bible Version 5.2 and earlier programs. If you have an earlier version of PC Study Bible that is registered, then you can upgrade to the One Touch release. To register your program, please contact Customer Service or Technical Support using our contact form at http://biblesoft.com/contact.php.
• We only have Titles that will work with PC Study Bible Version 5 and One Touch. If you are using PC Study Bible Version 4 or an earlier program, then you will need to upgrade to One Touch in order to purchase newer titles.
• If your account reflects the purchase of a specific program or title, then in most cases, that download can be made available at no cost. Not all Titles have downloads and in that case, you would need to purchase a replacement installation discs for $8 plus shipping, handling and tax where applicable.
• All Downloads are made available as Orders. If Customer Service or Technical Support reissued you a download of a program or title as a free order, you may see notices about Payment Accepted. Please know that we don't hold on to any credit card information in our store which means we are not able to charge a card without your consent. If you were to look closer at the order information, you would see that any Free orders show $0.00 on that order indicating it was at no cost.

Download & Installing the main One Touch program from Your Biblesoft Account

First, to retrieve, download, and install files from “My Account”:

1. Log into your account at https://www.store.biblesoft.com/login.
2. Click on Order History and Details.
3. Click on the Order Reference, this will contain 9 letters, & the page will change to show the order details.
NOTE – You may need to scroll down a little bit to get to the Product Information
4. Click on a green Download button and the file will start downloading.
NOTE - If you don't see a green Download button, then try clicking on the product name itself.
5. Use the Keyboard Shortcut Ctrl + J to access your downloads.
6. Double left click on the file name. If there are numbers after it or something that looks like .exe, then ignore those aspect and just click on the file name itself.
NOTE – You may need to wait for a solid minute before trying to run the file again.
7. When the install screen comes up, follow the instructions on the screen and click on Finish to close that screen down.
8. Then the program is finished download, look for an icon called One Touch on your main desktop screen. You may need to log in using your email and password associated with your Biblesoft account.

Downloading & Installing Titles from Your Biblesoft Account

First, close down One Touch before proceeding.

Next, to retrieve, download, and install files from “My Account”:

1. Log into your account at https://www.store.biblesoft.com/login.
2. Click on Order History and Details.
3. Click on the Order Reference, this will contain 9 letters, & the page will change to show the order details.
NOTE – You may need to scroll down a little bit to get to the Product Information.
4. Click on a green Download button and the file will start downloading.
NOTE - If you don't see a green Download button, then try clicking on the product name itself.
5. Use the Keyboard Shortcut Ctrl + J to access your downloads.
6. Double left click on the file name. If there are numbers after it or something that looks like .exe, then ignore those aspect and just click on the file name itself.
NOTE – You may need to wait for a solid minute before trying to run the file again.
7. When the install screen comes up, follow the instructions on the screen and click on Finish to close that screen down.
8. Open One Touch and try looking for your title under the Library icon. If you downloaded a collection, please refer to the product's web page to view all the separated titles by name.

Backing Up Install Files

The instructions below will help you with backing up the files you just downloaded.

1. Plug in a thumb drive/stick, this is also called a flash drive/stick, jump drive/stick or USB drive/stick.
2. Click on the Open folder to view files. If you are using Windows 10, then you need to click on Click here to choose what to do.
Note - If nothing comes up, then press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
3. When the thumb drive is open, look on the left-hand side of the window for a list of other places on your computer you can go to.
4. Left-click once on Downloads.
5. Look for the name of the file downloaded.
6. Right-click directly on the file name and a list will appear.
7. Left-click on Copy.
8. Go back to the thumb drive. This can be done by left-clicking on the back button in the upper left corner or by left-clicking on the thumb drive name in the left-hand list towards the bottom.
9. Once the thumb drive is open, right-click on an area without any files around.
10. Left-click on Paste and the file will start copying over.
11. Repeat these steps with any other files downloaded.
12. Once it is finished, you will see the file in your thumb drive.
13. Eject the thumb drive before plugging it out.
14. Look for the thumb drives name in the left-hand list.
15. Right-click on the thumb drive and left-click on the Eject button. Once it is safe to pull out, you will get a message.

Additional Support Files

For additional files that will help with installing, uninstalling and general support, please go to https://drive.google.com/open?id=13eirAiyiQXBayMmCbgEeP4hvmx_nkyEy.

These instructions will walk you through what you need to do with the zip file called One Touch Install Files.zip.

1. Locate the file.
2. Right click the file.
3. Left click on Extract All.
4. Select the location you want the folder to be in.
5. Left click on Extract and wait for the process to complete.
6. A window will open up showing the folder.
7. Copy the folder and put it in the same location as the two files you downloaded earlier.
8. Move those files to the One Touch Install Files folder. You should be able to drag and drop the files to the folder name and the computer will do the rest.
9. Plug in the thumb drive if not plugged in already.
10. Right click the folder.
11. Take your cursor to Send To and a secondary list will pop out.
12. Left click on the name of the thumb drive and your computer will start to copy the folder to your thumb drive.
13. Once it's done, eject the thumb drive before unplugging it.

Uninstalling One Touch or early versions of PC Study Bible

The instructions below will walk you through how to uninstall your program entirely so you can install as through no previous version was on it. If you installed without any previous version on the computer and still get an error message when trying to load your program, please try these instructions to clear out any temporary files that may need to get reinstalled.

WARNING - These instructions will clear out any notes that are made inside your program. To save your notes, please refer to the instructions at https://drive.google.com/file/d/1VZl55RHJVu6t0FLTxQ4ynM-U7cN4Affn/view?usp=sharing.

You can also contact Technical Support using our contact form at http://biblesoft.com/contact.php.

Uninstalling One Touch and Earlier Versions of PC Study Bible

First, manually delete the PC Study Bible folder from your computer:

1. Press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
2. Left click once on This PC.
3. Double left click on the Local Disk or C: Drive.
4. Double left click to open the Program files or Program Files (x86) if you are running a 64 bit system.
5. Delete the Biblesoft folder.
6. Right click on the Biblesoft folder name.
7. Left click on Delete.
8. Empty the Recycle Bin.
9. Close down any window that is open so you are back on the Desktop.
10. Right click over the Recycle Bin.
11. Left click on Empty Recycle Bin.
12. Left click on Yes.

Next, uninstall using the provided file and these specific instructions below.

1. Download and SAVE the file found in the link below:
   https://drive.google.com/open?id=1o4EgrGKxzEG1_9-zeLeLw83CpBrel6hu
2. Once the file has been saved, locate the file. Many downloads are found in the Downloads folder.
3. Right click the file called Full Uninstaller.
4. Left click on Run as Administrator.
5. Click on Yes and allow the file to run.
6. Click on Okay.
7. A window will appear listing everything getting removed.
8. Once it's done, click on Close to close the window.