Difference between revisions of "One Touch"

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For information on the Mac One Touch, please click on [[Biblesoft:Mac One Touch]]
 
For information on the Mac One Touch, please click on [[Biblesoft:Mac One Touch]]
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 +
= General Operations =
 +
== Starting Screen ==
 +
The first screen you will see is the One Touch Start Screen. This screen will allow you quick access to the most commonly used areas of the One Touch program along with Features such as the Biblesoft Blog, Smart Verse and the Smart App.
 +
 +
Click on the tile Start Studying to open up your One Touch program.
 +
 +
== Smart Search ==
 +
The Search features, such as the Concordance and Global Search, has been replaced with the new Smart Search. This feature allows you to search for a single topic or verse and will produce several results in different categories. Once you have the results, click on the Category at the top to narrow in to a specific area on that topic. The Smart Search can be found in the upper right corner of the main program window or at the top of the Start Screen.<br>If you prefer the older Concordance or Global Search, then you can take your cursor to the top and then click on Study Tools and you will find the Global Search in the list that appears. Concordance can be found under the Bookshelf list under Study Tools.
 +
 +
== Smart Tools ==
 +
the Smart Tools is the name for the many and versatile features you can use while in a Bible, Commentary, Dictionary/Encyclopedia and so on. This icon, a hammer and screwdriver, will tell you what Tools are available for the Title you are in. For example, Bible will allow different features like Add a Pane while an Interlinear Bible, from the Greek and Hebrew Category, won't. Click on the icon for Smart Tools and a pane with an explanation will pop out. Click on the icon again to hid the Pane.
 +
 +
== Quick Access to Categories ==
 +
If you are familiar with PC Study Bible then you know there were icons at the top for such things as Bibles, Commentaries, Topics, Greek and Hebrew Resources, and General Books. This icons are still there, but they have changed. Clicking on the icon for each Category will produce a list with titles in that Category or in the case of the Bibles Category, you get a window that allows you to bring up a specific verse, see the Outline of the chapters and Verses or go directly to any Parallel Passages.
 +
 +
== Copy and Clear ==
 +
PC Study Bible and One Touch have an amazing feature. Say you want to copy a set of text in John 3:16 from the NIV, the NASB and the NKJV. if your program is in Append Mode, then you can copy all three over to your document or sermon at the same time. But this can require you to clear out these verses. So not only do you need a Copy icon, but a Clear icon. One Touch places these icon's in the upper right area of the program window, just to the left of where it says Start Studying.
 +
 +
== Change the Devotional ==
 +
Use the instructions below to change the Devotional:
 +
<ol><li>Open One Touch.</li>
 +
<li>Take your cursor to the top and click on Option.</li>
 +
<li>Click on Desktop Options and a window will appear.</li>
 +
<li>Select the Devotional you want and click on Okay.</li>
 +
<li>The change should happen automatically and if you are in the Devotional area, you will see it.</li></ol></p>
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<h3>Change the Default Bible</h3>
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<p>Use the instructions below to change your Default Bible:
 +
<ol><li>Open One Touch.</li>
 +
<li>Take your cursor to the top and click on Option.</li>
 +
<li>Click on Setup Helper and a window will appear.</li>
 +
<li>Click on Next and you will get a list of the Bibles in your program.</li>
 +
<li>Follow any instructions on the screen.</li>
 +
Note - You can use the Setup Helper for more than just your Bible Translation. Click on Next to see everything you can change.
 +
<li>When you are finished, click on End Helper and any changes made will be saved.</li>
 +
<li>Open up a Bible and see if the first Translation is the one you choose.</li>
 +
<li>If this doesn't work, then try going over the instructions again.</ol></p>
 +
** Additional Assistance **
 +
<p>If you are still needing help, then you can click on Help at the top and then on Help again. this will bring up a set of Articles on how to navigate in One Touch and explain the various functions of your program. You can also contact Biblesoft Technical Support directly at ts@biblesoft.com.</p>
 +
 +
= Troubleshooting =
 +
<p>For help with any issues that may come up while running One Touch, please click on [[Biblesoft:OneTouchHelp]]
  
 
= Installation =
 
= Installation =
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<p>It can help to open up your program right after installing anything. This is not just on any upgrade files you may have received, but with any new Add-On's you purchase afterwards. Restarting your computer is a good rule whenever you install any new programs as this will refresh your computer.</p>
 
<p>It can help to open up your program right after installing anything. This is not just on any upgrade files you may have received, but with any new Add-On's you purchase afterwards. Restarting your computer is a good rule whenever you install any new programs as this will refresh your computer.</p>
 
<p>Another thing you can try is to close down the Setup Helper right away by clicking on <b>End Helper</b>. You can then open up the Setup Helper by taking your cursor to the top of the screen and click on Options; Setup Helper will appear at the top of the list that appears.</p>
 
<p>Another thing you can try is to close down the Setup Helper right away by clicking on <b>End Helper</b>. You can then open up the Setup Helper by taking your cursor to the top of the screen and click on Options; Setup Helper will appear at the top of the list that appears.</p>
 
== Installation Issues ==
 
 
=== Issue - I have put the drive into my computer, but nothing comes up. ===
 
 
If nothing happens when you plug in the thumb drive, try opening up the File Explorer window and see if it appears under Computer or This PC. you can do this by holding down the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
 
 
=== Issue - I got a message that said I didn't have the correct permissions to install any of my files ===
 
 
This can happen if your antivirus is turned on. Try turning that off and then run the installation file again.<br>If that doesn't work, then you need to make sure you are install One Touch on the Adminstrators Account and not a Standard/guest Account.
 
 
= One Touch Doesn't Open =
 
 
=== Issue - I've recently installed One Touch and it is not opening. I get is a white screen, One Touch freezes or Windows says "PC Study Bible has stopped working". ===
 
 
<b>Solution</b> - First, make sure any messages are close or if you need to close down One Touch, hold down the Ctrl+Alt+Del, bring up the Task Manager and close One Touch using the end Task button. If you can't do anything, then you can hold down your computer's power button until it turns itself off and when it comes back up, allow Windows to run Normally if you are given any choices on a black screen.
 
 
Once your computer is back up and running, try uninstalling One Touch using these instructions below:
 
<ol><li>Click on Start.</li>
 
For Windows 8/8.1/10 Users - Press and hold the Windows Key on your keyboard and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
 
<li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
 
<li>Click on the Local Disk or C: Drive, may also have (OS) after it.</li>
 
<li>Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.</li>
 
<li>Double click to open the Biblesoft folder.</li>
 
<li>Double click to open the Uninstaller folder.</li>
 
<li>Double click on the file starting with <b>#1</b> or has <b>1T</b> in the name.</li>
 
<li>Double click on the file called unins00.exe and follow the onscreen instructions that appear.</li>
 
<li>Go back a folder and see if there is a folder called PC Study Bible, this may have a number after it.</li>
 
If it is there, then delete it.
 
If it is not, then close the window.</ol>
 
Proceed to reinstall any installation files on your One Touch thumb drive.
 
 
=== Issue - I have tried uninstalling and reinstalling, but that didn't change the issue. Anything else I can try? ===
 
 
<b>Solution</b> - Yes, you can try deleting any older, hidden files from PC Study Bible:
 
<ol><li>Close down One Touch.</li>
 
<li>Click on Start.</li>
 
For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
 
<li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
 
<li>Open the C Drive.</li>
 
<li>Open the User folder.</li>
 
<li>You will need to show Hidden Files or Folder which will be different depending on the system you are using. Please click on the link below to show the right folder:<br>
 
https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files</li>
 
<li>Open the AppData folder when it appears.</li>
 
<li>Open the Local Folder.</li>
 
<li>Open the Virtual Store Folder.</li>
 
<li>Open the Program Files folder, this maybe called Program Files (x86).</li>
 
<li>Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.</li>
 
<li>Go back to the Virtual Store folder. You can do this by clicking on the back button in the upper left corner.</li>
 
<li>Open the Program Data folder.</li>
 
<li>Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.</li>
 
<li>Empty the Recycle Bin and try opening One Touch.</li></ol>
 
 
=== Issue - One Touch is still crashing. Anything else I can try? ===
 
 
<b>Solution</b> - Yes, you can try apply the settings below:
 
<ol><li>Close One Touch.</li>
 
<li>Right Click the Icon for One Touch found on the desktop screen.</li>
 
<li>Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.</li>
 
If Open File Location doesn't come up, then press and hold the Windows Key on your keyboard and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. then open the <b>C:Drive>Program Files or Program Files (x86)>Biblesoft>One Touch>Program>joshua</b> to find the file talked about below.
 
<li>Look for a highlighted JOSHUA file.</li>
 
<li>Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)</li>
 
<li>Left Click PROPERTIES.</li>
 
<li>Left Click COMPATIBILITY.</li>
 
<li>Two items will need to have Checks beside them.</li>
 
<li>Scroll down a few lines, and put a Check mark on RUN AS ADMINISTRATOR.</li>
 
<li>Click the APPLY Button.</li>
 
<li>Click the OK Button.</li>
 
<li>Close this window.</li>
 
<li>Restart the computer for good measure.</li>
 
<li>Open One Touch and see if it gives you this same message.</li></ol>
 
 
= Parsings =
 
 
=== The hover box over when the mouse is positioned over a parsing is empty ===
 
 
<b>Solution</b> - You can see the parsing descriptions by double-clicking on the parsing code.  If you wish to see the parsings in the hover window, you will need to purchase the BHS/NA27 Parsings product at the [https://store.biblesoft.com/products/1491-nbhsandpb01098-nabhs-and-parsings-bundle.html Biblesoft store].
 
 
= Messages =
 
 
=== I keep getting a message that says "Please insert disc into Drive K:" when I run the installation or go to load One Touch ===
 
 
<b>Solution</b> - Drive K may be a remnant from a Windows upgrade and shouldn't affect anything you have connected or will connect in the future. It may also be due to an External Hard Drive or SD Card Reader connected to your computer. If you have one connected, then try taking it out and see if you get the same message before proceeding.<br>
 
If you get the message, Please Insert disc into Drive K, follow the instructions below to get rid of that message:
 
<ol><li>Close down any programs that may be opened.</li>
 
<li>Unplug any non-essential devices that are plugged into your computer. Essential devices would be keyboard, mouse and printer. Non essential would be card readers or external disc/ hard drives.</li>
 
<li>Open up your computer's Control Panel. (Click on Start>Search for Control Panel and open it when it comes up)</li>
 
<li>Open System and Security. If nothing comes up, then skip this step.</li>
 
<li>Open Administrative Tools.</li>
 
<li>Open Computer Management.</li>
 
<li>Click on Disk Management.</li>
 
<li>Right Click on Drive K.</li>
 
<li>Left click on Change Drive letter and Path.</li>
 
<li>Click on Remove.</li>
 
<li>Click on Yes.</li>
 
<li>Close down these windows.</li></ol></p>
 
If you have any problems when you open One Touch, then try uninstalling and reinstall One Touch.
 
 
= Text Size =
 
 
=== Issue - The Fonts inside the program seem too small. Areas like the Menu Bar and Message boxes are too small to read. ===
 
 
<b>Solution</b> - This issue happens on screen resolutions higher than 1092 x 1080. The easiest thing is too decrease the screen resolution to this size, but if that is not your preference or you would like to try others way, please follow the three different solutions below.
 
 
<b>First</b>, try applying the settings below:
 
<ol><li>Close One Touch.</li>
 
<li>Right Click the Icon for One Touch found on the desktop screen.</li>
 
<li>Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.</li>
 
<li>Look for a highlighted JOSHUA file.</li>
 
<li>Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)</li>
 
<li>Left Click PROPERTIES.</li>
 
<li>Left Click COMPATIBILITY.</li>
 
<li>Scroll down a few lines, and put a Check mark on DISABLE DISPLAY SCALING ON HIGH DPI SETTINGS.</li>
 
<li>Click the APPLY Button.</li>
 
<li>Click the OK Button.</li>
 
<li>Close this window.</li>
 
<li>See if One Touch runs better.</li></ol>
 
 
<b>Second</b>, try increasing the overall text in your computer using the instructions below:
 
<ol><li>Close down One Touch.</li>
 
<li>Right Click in an open area.</li>
 
<li>Left Click on Display Settings.</li>
 
<li>Move the bar to the right to increase the text.</li>
 
<li>Open One Touch and see if that helps.</li></ol>
 
 
<b>Third</b>, try increasing specific areas like the Menu Bar:
 
<ol><li>Close down One Touch.</li>
 
<li>Right Click in an open area.</li>
 
<li>Left Click on Display Settings.</li>
 
<li>Scroll down and left click on Advance Display Settings.</li>
 
<li>Scroll down again and left click on Advance sizing on text and other items.</li>
 
<li>In the window that appears, click on Title Bar and a list will appear with different areas you can change.</li>
 
<li>Click on the font size to it's right and put a check mark next to Bold.</li>
 
<li>Open One Touch and see if that helps.</li></ol>
 
 
= Change the Devotional =
 
 
=== <b>Issue</b> - I have tried to change my Devotional, but the changes don't stay put. ===
 
 
<b>Solution</b> - Try taking out the Default.html file in the One Touch program files:
 
<ol><li>Close down One Touch and click on Start.</li>
 
For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
 
<li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
 
<li>Click on the Local Disk or C: Drive, may also have (OS) after it.</li>
 
<li>Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.</li>
 
<li>Double click to open the Biblesoft folder.</li>
 
<li>Double click to open the PC Study Bible folder or One Touch if PC Study Bible is not there.</li>
 
<li>Double click to open the Program folder.</li>
 
<li>Double click to open the desktop5 folder.</li>
 
<li>Delete the Default.html file and leave the default0.html file.</li>
 
<li>Open One Touch again and see if that helps.</li></ol>
 
 
= Additional Files =
 
 
=== <b>Issue</b> - I have an additional file that is a BIN type. Do I do anything with this file? ===
 
 
<b>Solution</b> - First, not many Customers have these files or they are a hidden files and you may not see it. The BIN file is an additional file that is needed for your Custom Build or file labeled #2 in order to get everything installed. You don't need to do anything with this file and if you copy your Custom Build to a different location, then you will need to copy any BIN files as well.
 

Revision as of 23:13, 29 July 2019

The information below will assist you with any issues or error messages you may get when working in One Touch.

For additional assistance, contact Biblesoft Technical Support directly at ts@biblesoft.com.

For information on the Mac One Touch, please click on Biblesoft:Mac One Touch

General Operations

Starting Screen

The first screen you will see is the One Touch Start Screen. This screen will allow you quick access to the most commonly used areas of the One Touch program along with Features such as the Biblesoft Blog, Smart Verse and the Smart App.

Click on the tile Start Studying to open up your One Touch program.

Smart Search

The Search features, such as the Concordance and Global Search, has been replaced with the new Smart Search. This feature allows you to search for a single topic or verse and will produce several results in different categories. Once you have the results, click on the Category at the top to narrow in to a specific area on that topic. The Smart Search can be found in the upper right corner of the main program window or at the top of the Start Screen.
If you prefer the older Concordance or Global Search, then you can take your cursor to the top and then click on Study Tools and you will find the Global Search in the list that appears. Concordance can be found under the Bookshelf list under Study Tools.

Smart Tools

the Smart Tools is the name for the many and versatile features you can use while in a Bible, Commentary, Dictionary/Encyclopedia and so on. This icon, a hammer and screwdriver, will tell you what Tools are available for the Title you are in. For example, Bible will allow different features like Add a Pane while an Interlinear Bible, from the Greek and Hebrew Category, won't. Click on the icon for Smart Tools and a pane with an explanation will pop out. Click on the icon again to hid the Pane.

Quick Access to Categories

If you are familiar with PC Study Bible then you know there were icons at the top for such things as Bibles, Commentaries, Topics, Greek and Hebrew Resources, and General Books. This icons are still there, but they have changed. Clicking on the icon for each Category will produce a list with titles in that Category or in the case of the Bibles Category, you get a window that allows you to bring up a specific verse, see the Outline of the chapters and Verses or go directly to any Parallel Passages.

Copy and Clear

PC Study Bible and One Touch have an amazing feature. Say you want to copy a set of text in John 3:16 from the NIV, the NASB and the NKJV. if your program is in Append Mode, then you can copy all three over to your document or sermon at the same time. But this can require you to clear out these verses. So not only do you need a Copy icon, but a Clear icon. One Touch places these icon's in the upper right area of the program window, just to the left of where it says Start Studying.

Change the Devotional

Use the instructions below to change the Devotional:

  1. Open One Touch.
  2. Take your cursor to the top and click on Option.
  3. Click on Desktop Options and a window will appear.
  4. Select the Devotional you want and click on Okay.
  5. The change should happen automatically and if you are in the Devotional area, you will see it.

Change the Default Bible

Use the instructions below to change your Default Bible:

  1. Open One Touch.
  2. Take your cursor to the top and click on Option.
  3. Click on Setup Helper and a window will appear.
  4. Click on Next and you will get a list of the Bibles in your program.
  5. Follow any instructions on the screen.
  6. Note - You can use the Setup Helper for more than just your Bible Translation. Click on Next to see everything you can change.
  7. When you are finished, click on End Helper and any changes made will be saved.
  8. Open up a Bible and see if the first Translation is the one you choose.
  9. If this doesn't work, then try going over the instructions again.

    • Additional Assistance **

If you are still needing help, then you can click on Help at the top and then on Help again. this will bring up a set of Articles on how to navigate in One Touch and explain the various functions of your program. You can also contact Biblesoft Technical Support directly at ts@biblesoft.com.

Troubleshooting

For help with any issues that may come up while running One Touch, please click on Biblesoft:OneTouchHelp

Installation

  1. Place the Thumb Drive in a USB slot. These are normally located in the front or on the side or your computer.
  2. Note for Windows 8, 8.1 & 10 Users - If nothing comes up, then press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. Next, click on the ONETOUCH that should appear on the left side of the File Explorer window.
  3. A window will appear saying “Auto Play ONETOUCH”. Click on Open folder to view files and a new window will appear.
  4. Double left click on the file that appears.
  5. Note - If you have two files, then start with #1 as this is your main library. After that, proceed with any remaining files, such as #2, #3 and so on, repeating these same steps until all files have been installed.
  6. Follow the onscreen instructions.
  7. Once you click on Finish, your program has been installed and you can start studying.
  8. Take the thumb drive out and store it in a safe place.

It can help to open up your program right after installing anything. This is not just on any upgrade files you may have received, but with any new Add-On's you purchase afterwards. Restarting your computer is a good rule whenever you install any new programs as this will refresh your computer.

Another thing you can try is to close down the Setup Helper right away by clicking on End Helper. You can then open up the Setup Helper by taking your cursor to the top of the screen and click on Options; Setup Helper will appear at the top of the list that appears.